Terms of use
The marketplace contract, account rules, host and traveler obligations, disputes, and platform boundaries.
Village Miles policy center
Effective for the interest-only pilot from 21 August 2026. These are original Village Miles rules, informed by marketplace practice and India-specific requirements. They are not legal approval for paid bookings. Registered-business details, final grievance procedures, retention periods, taxes, insurance, State/UT homestay compliance, and real-payment rules still require professional review and implementation.
Privacy notice
What personal data the MVP uses, why it is used, who can see it, and current control and retention limits.
Safety policy
Emergency boundaries, prohibited activities, reporting, host duties, and traveler precautions.
Cancellation and refund policy
The exact no-payment MVP behavior and the rules that must exist before real payments launch.
Minimum accommodation standards
The non-luxury baseline every listed stay must meet and disclose.
Community standards
Conduct, discrimination, off-platform contact, exploitation, fraud, and enforcement.
Content and review policy
Listing accuracy, Instagram context, intellectual property, moderation, and double-blind reviews.
Identity and verification policy
Manual government-ID checks, phone verification, Host and Co-host disclosure, Aadhaar boundaries, and verification limits.
Hosting standards
Authority, listing accuracy, reliability, cleanliness, lawful services, community impact, and enforcement.
Reservation policy
Request, approval, confirmation, party disclosure, changes, no-shows, and stay problems.
Payments, damage, and disputes
Transparent pricing, on-platform payment, payout holds, damage evidence, and fair dispute review.
How these documents work together
The Terms are the main user agreement. The other policies form part of those Terms. If product copy conflicts with a policy, the policy controls for the MVP. Mandatory rights under applicable law cannot be waived by these documents.
India-first compliance boundary
Hosts must satisfy the laws and local requirements that apply where the stay or service occurs, including State or Union Territory homestay/tourism rules and applicable local, police, fire, food, transport, tax, land-use, tenancy, and foreign-guest reporting requirements. Village Miles approval is not government registration or a licence.
Current operator and grievance contact
Village Miles is currently an interest-only pre-incorporation project operated by Sai Praveen. General answers are available in the Help Centre, signed-in testers may submit booking-linked complaints through support, and general complaints or privacy requests may be sent to support@villagemiles.com. Registered-entity and designated grievance-officer details, complaint acknowledgement/tracking procedures, statutory response timelines, and escalation paths must be finalized before paid public bookings.