Reservation policy

The current pilot uses no-money test confirmations. This policy explains the reservation record and conduct rules; it does not activate real payment or a guaranteed commercial stay.

Request, guest checks, and confirmation

1. The organizer selects available dates, the number of adults and children, and services, then sends a request. The organizer must meet the account, phone and policy requirements. The initial request does not hold the dates or require the complete guest roster.
2. The Host reviews the dates and headcount and may provisionally accept or decline. Provisional acceptance holds the dates while the group completes its checks; it is not a confirmed stay.
3. After provisional acceptance, the main booking guest provides their full name and date of birth, and other adults provide their full name and current age in completed years, through their own verified-email accounts. The main guest's date of birth must match their approved ID review. An optional contact number is private and is not phone verification. The organizer shares each private guest invitation only with its intended adult. A current, compatible ID approval can be reused; otherwise required ID evidence must be submitted for review.
4. The organizer submits the complete party before the displayed deadline, including each adult's required ID submission and each child's guardian confirmation. Village Miles reviews pending evidence. Only after the current required checks pass does the request become approved.
5. Final confirmation remains a separate step through an enabled payment or authorized no-money pilot confirmation. Completing guest verification does not take payment or confirm the stay.

Verification deadlines

The timer starts at provisional acceptance, using the property's India calendar date and check-in time. A check-in seven or more calendar days away gives the group 48 hours; two to six days away gives eight hours; next-day and same-day arrivals give four hours. The exact deadline appears in the booking. If the full guest window cannot fit before check-in, provisional acceptance is unavailable.

Same-day acceptance additionally requires the organizer's government ID to be approved first and at least six hours before check-in for the four-hour guest window plus two hours of review. For a party submitted on time, the review window lasts up to two additional hours and never extends past check-in. If the guest deadline is missed, or the review cannot finish within its available window, the provisional hold expires and dates are released. A staff review delay is reported separately from a missed guest deadline. An approved stay that is still unconfirmed at check-in also expires.

Children and arrival photos

Guests under 18 at check-in do not create their own accounts in this flow. The assigned traveling parent or legal guardian provides the child's name and age at check-in and confirms the relationship and authorization. For ages 13–17, “Guardian confirmed” is a declaration by that adult; it does not mean the child's government ID or guardianship documents were verified.

A separate arrival photo is optional and does not affect acceptance or ID verification. The listing owner may see an approved arrival photo only after the whole party passes its current checks and the adult separately agrees to sharing for that booking. Co-hosts do not receive the photo. Government-ID images and the private verification selfie are not shared with hosts. Sharing can be withdrawn; a preservation hold may separately prevent physical erasure.

The binding booking record

The confirmed record includes the approved listing snapshot, dates, party, itemized price and services, cancellation terms, selected Host participants, material house rules, and messages that change or clarify performance. A later listing edit does not silently change an existing reservation.

Traveler duties

Use accurate account and party information; declare every adult and child; do not transfer the booking; follow lawful capacity, check-in, checkout, safety, privacy, visitor, smoking, noise, animal, and property rules; supervise children; and report damage or a material problem promptly. Visitors, events, commercial filming, and additional people require prior recorded Host agreement.

Host duties

Provide the reserved stay and services as recorded, make check-in reasonably possible, disclose any emerging material limitation, communicate promptly, and never downgrade, relocate, add a participant, or impose a new mandatory charge without the traveler's informed agreement.

Changes

A material date, party, price, property, service, or participant change requires a recorded change accepted by the affected parties. Silence is not consent. If the platform cannot safely or accurately amend the record, the parties must cancel and create a new request.

No-shows, late arrival, and early departure

Users must communicate delays through the platform. Before paid launch, the checkout flow must state the exact no-show, late-arrival, unused-night, and early-departure consequences. Safety incidents or material service failure may be reviewed independently of an ordinary cancellation rule.

Problems during a stay

When safe, notify the other party and Village Miles promptly, preserve proportionate evidence, and allow a reasonable correction when appropriate. Immediate danger, violence, sexual misconduct, illegal activity, or serious health risk does not require attempting informal resolution first.